ITIL Practitioner Prüfung II (Support und Restore)

6/20

Service Desk staff frequently receive reports from the Service Desk manager.

Why should Service Desk staff be informed about major issues, concerns, performance levels and achievements of the Incident Management process?

  • Service Desk staff provide business management with this type of information.
  • Service Desk staff require this type of information for balancing Service Desk utilization.
  • To provide a common service objective for all Service Desk staff.

Akku Berechnung 1.6

Akku Leistung





Transfer Calc 1.6

Volumen, Bandbreite zu Zeit






Cookies erleichtern die Bereitstellung unserer Dienste. Mit der Nutzung unserer Dienste erklären Sie sich damit einverstanden, dass wir Cookies verwenden.