ITIL Practitioner Prüfung III (Support und Restore)


Your organization has decided to implement a Service Desk according to ITIL best practices. During the last meeting of the Service Desk implementation project team, there was a lot of confusion between the various types of Service Desks. As the newly appointed Service Desk Supervisor, you ask the members of the project team to draft an objective for the current, in-place structure in order to differentiate between the types of desks. The following objective is drafted by them:

Professionally manage, coordinate and resolve all calls and emails as quickly as possible and to ensure that no request is lost, forgotten or ignored.

Which of the following structures is the stated objective mostly applicable to?

  • Call Centre
  • Help Desk
  • Service Desk

Akku Berechnung 1.6

Akku Leistung

Transfer Calc 1.6

Volumen, Bandbreite zu Zeit

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